Terms of service

1. About KineticEDC

These Terms describe the use of our website and the purchase of products from KineticEDC. Please review them together with our service policies before placing an order.

KineticEDC is an independent retailer of genuine EDC fidget toys and accessories. We source genuine products from brands’ official stores and operate independently of the brands we carry. Orders are dispatched from China.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

2. Using the Store

To place an order, you must have the legal capacity to make the purchase and be authorised to use the payment method you provide.

Provide accurate, current contact, billing and delivery information so that your order can be processed and we can contact you when needed.

If you use an account, keep its access details secure. Contact us if you believe someone has accessed it without permission. Do not send passwords, verification codes or full payment-card details through customer support channels.

3. Product Information and Orders

Review the product name, version, material, included parts, price and delivery information before submitting an order. If you need help checking compatibility or choosing an option, contact us before purchasing.

Colours and finishes may look different on different screens. This does not remove your rights if a product is faulty or does not match its description.

If you notice an error in an order or product listing, contact us with the relevant details.

4. Prices, Payment and Shipping Charges

Review the price and payment information shown for your chosen products and order before paying. Use only a payment method you are authorised to use. Available payment methods are shown at checkout.

Our standard shipping charges are based on your merchandise subtotal after discounts:

• Over $39.00: Free standard shipping, with import duties and taxes covered by KineticEDC.

• $39.00 or less: A flat $9.90 standard shipping charge, with import duties and taxes also covered by KineticEDC.

Shipping charges, taxes and tips do not count toward the free-shipping threshold.

See Shipping & Delivery for destinations and shipping details. Prices, discounts and payment information for a particular purchase should be checked before submitting the order.

5. Dispatch and Delivery

Orders ship from China through our logistics partner, YunExpress. We do not sell or ship to India. Delivery availability depends on the product, address and available logistics services.

In-stock orders usually dispatch within 48 hours. Pre-orders and custom orders follow the dates indicated on the product page, with timing for the particular item or order confirmed individually.

Dispatch and time in transit are separate. Estimated international transit time is 7–14 business days. Remote destinations may need an additional 3–5 business days. These are estimates, not guaranteed arrival dates. For tracking help and delivery issues, see Shipping & Delivery.

If a parcel is lost, we arrange a replacement shipment. If a replacement cannot be provided, we offer a refund solution. If tracking shows delivery but you have not received the parcel, contact us so we can review the circumstances and discuss the next steps.

If a carrier or customs authority asks you to pay an additional charge, contact us with your order number and a copy of the payment notice so we can review the request. A separate notice does not change our stated duties-and-taxes coverage.

For an order combining in-stock, pre-order or custom items, contact us before ordering to confirm whether the items will be dispatched together or separately.

These arrangements do not remove any delivery or cancellation rights you have under applicable law.

6. Order Changes and Cancellations

For an ordinary in-stock order, you can request cancellation before dispatch. Contact us as soon as possible with your order number so we can check its status.

Pre-order and custom-order requests are reviewed according to the order’s sourcing or production progress. Contact us before ordering to confirm the conditions for a particular custom item.

If an order has already been dispatched, contact us to discuss the next steps. A return may be needed rather than stopping the shipment. Where statutory cancellation rights apply, exercising them does not depend on our approval.

For the detailed arrangements, see Pre-Orders and Order Cancellations. Return conditions and refund procedures are set out in Returns & Refunds.

7. Returns and Refunds

Contact us within 14 days of receiving an item to request a return. Contact us before sending anything back so we can provide the return address and instructions. Once approved, send it back within 14 days of approval. Any separate statutory cancellation deadlines take precedence where applicable.

For a personal-reason return, the item must be undamaged, with no signs of use beyond reasonable inspection, and include its original packaging and all included parts and accessories. Ordinary pre-orders are not automatically excluded from returns. For personalised or custom-made items, contact us before ordering to confirm the return and cancellation conditions for your specific order.

Return costs are handled as follows:

• Product problems: KineticEDC pays the return shipping cost and the necessary costs of resolving the issue.

• Personal reasons, including a change of mind: You pay the return shipping cost. Original delivery charges are not refunded unless required by applicable law.

Once a refund is approved, we submit it to the original payment method within 3 business days of approval. Bank or payment-provider posting time is separate, and our approval process does not extend any mandatory refund deadline.

Contact us before returning an item for an exchange. We will discuss the available options, any price difference and any applicable shipping costs before arranging it.

Read Returns & Refunds for the full process, including the separate EU and UK statutory cancellation and reimbursement rules where they apply. Those rules take precedence over a requirement to obtain our approval.

8. Product Support and Warranty

Contact KineticEDC first for help with a product purchased from us.

For an item that arrives damaged or with parts missing, we arrange a replacement item or missing parts as appropriate to the case. If we cannot provide the replacement needed to resolve the issue, we offer a refund solution.

Manufacturer warranty eligibility, duration and coverage depend on the verified conditions for the particular product. The 14-day return-request window is not a statement of the product’s warranty period and does not limit applicable statutory rights.

For product faults, warranty questions or help with use, maintenance, disassembly or modifications, email service@kineticedc.com or message us on WhatsApp: +86 18190818327. We will review your enquiry and explain the available next steps.

9. Custom Orders and Submitted Materials

We use the images, designs and specifications you provide to discuss and fulfil your custom order. Please provide only materials that you are entitled to supply for the requested work.

Use of these materials for website displays, social media or advertising requires your separate, voluntary permission and is limited to the scope you authorise.

Placing an order or submitting materials does not, by itself, grant promotional permission. Declining permission does not affect your purchase.

10. Website Content and Brand References

Website text, photographs, videos and other materials may be protected by copyright or other intellectual property rights. Rights in third-party materials remain with the relevant rights holders.

For permission to reproduce, adapt or commercially reuse content created by KineticEDC, contact us. Third-party materials may require permission from their respective rights holders. Uses permitted by applicable law remain unaffected.

Brand names and logos identify the relevant brands and products. Their appearance does not, by itself, indicate an authorised dealership, partnership or endorsement.

For operator and content-rights information, see our Legal Notice.

11. Acceptable Use

Use the store lawfully and respect the rights of others. Do not:

• Use stolen payment details, impersonate another person or submit fraudulent information.

• Upload malicious code, attempt unauthorised access or bypass security controls.

• Obtain or misuse another person’s private information.

• Submit unlawful threats, harassment or material that infringes another person’s rights.

• Use automated tools to carry out these prohibited activities or disrupt the store.

If you identify a security or content-rights concern, contact us with the relevant details.

12. Shopify and Other Third-Party Services

Shopify provides the platform supporting our online store. Purchases from KineticEDC are transactions with KineticEDC, and you should contact us about your order, product or after-sales support.

The store may use or link to services operated by other organisations. Review their terms and privacy notices when using those services. Linking to another service does not remove our responsibilities for purchases made with us.

13. Privacy and Communications

Our Privacy Policy explains the handling of personal information, including cookie information and privacy request channels.

We use your contact details to communicate about orders, shipping, returns, refunds and support. Keep those details current so that you can receive relevant service messages.

If you subscribe to our marketing emails, you can contact service@kineticedc.com to stop receiving them. This does not stop messages needed to manage your purchases.

Acceptance of these Terms does not, by itself, provide consent to marketing, tracking or promotional use of personal information or submitted materials. See our Privacy Policy for cookie information and privacy choices.

14. Your Consumer Rights

The service arrangements described in these Terms do not replace applicable rights relating to faulty, damaged, incorrect or misdescribed goods, or rights arising where delivery or other contractual obligations are not fulfilled.

15. Questions and Complaints

If you have a complaint about an order or these Terms, contact us with your order number, a description of the issue and the outcome you are requesting.

16. Updates and Policy Versions

We may update these Terms to reflect changes to the store, service arrangements or applicable requirements. When updated, we will revise the dates at the end of this page as appropriate and provide any legally required notice.

17. Contact

For questions about these Terms or an order:

• Email: service@kineticedc.com

• WhatsApp: +86 18190818327

Further business contact information is available on Contact Us.

Last updated: November 1, 2026