Cancellation policy

Need to change or cancel an order? Contact KineticEDC with your order number and the details of your request.

In-Stock Orders

For an ordinary in-stock order, you can request cancellation before it is dispatched. Contact us as soon as possible so we can check the order’s current status.

Submitting a request does not confirm that the order has been cancelled. We will check whether it has already been dispatched and explain the available next steps.

This does not affect any statutory cancellation rights you may have.

Pre-Orders

A pre-order is a purchase of an item that is not yet ready for dispatch.

Pre-orders follow the dates indicated on the product page. Timing for a particular item or order needs to be confirmed individually. A dispatch date is separate from the time the parcel spends in transit.

Before ordering, review the product page and checkout for the price, payment information and expected schedule. Contact us if any details are unclear.

To request a change or cancellation, contact us with your order number. We will review the request based on the order’s sourcing or production progress and explain the available options, subject to your rights under applicable law.

If the expected schedule changes, contact us for an update or to discuss cancellation. An estimated date does not remove any rights you may have concerning delayed delivery.

Ordinary pre-order items are not automatically treated as personalised or custom-made goods.

Custom Orders

For a custom-order enquiry or a request to change or cancel a custom order, contact us with the product name, agreed specifications and order number, if available.

Contact us before ordering to confirm the return and cancellation conditions for your specific custom item. Available arrangements may depend on the agreed work and the order’s current progress, subject to applicable law.

Choosing a standard product option does not, by itself, make an item personalised or custom-made.

Any applicable exception for personalised or custom-made goods does not remove your rights if the item is faulty, damaged or not as described.

Orders Already Dispatched

If your order has already been dispatched, contact us to discuss the next steps. A return may be needed rather than stopping the shipment.

See Returns & Refunds for the applicable return conditions and process. Ordinary pre-order items are not automatically excluded from returns. Conditions for personalised or custom-made items should be confirmed before ordering.

Where statutory cancellation rights apply, exercising them does not depend on our approval.

Refunds

If a refund is approved, we submit it to your original payment method within 3 business days of approval, as explained in Returns & Refunds.

Your bank or payment provider may need additional time to process and post the refund.

Our approval process does not extend any refund deadline required by applicable law.

Your Consumer Rights

This policy does not limit any cancellation, refund or other consumer rights you have under applicable law, including rights concerning delayed delivery or goods that are faulty, damaged or not as described.

For information about dispatch and transit, see Shipping & Delivery. For return conditions and refund procedures, see Returns & Refunds.

Contact

For order changes, cancellations or pre-order enquiries:

• Email: service@kineticedc.com
• WhatsApp: +86 18190818327

Include your order number, the item concerned and the change or cancellation you are requesting.

Last updated: November 1, 2026