Privacy policy

This Privacy Policy explains how KineticEDC collects, uses and discloses personal information when you visit our website, place an order, contact us or otherwise use our services.

Our online store is powered by Shopify. For questions about this policy or our handling of your information, email service@kineticedc.com.

Personal Information We Handle

The information we handle depends on how you interact with us. It may include:

• Contact information: Your name, email address and telephone number.
• Billing and delivery information: The addresses and contact details needed to process and deliver your order.
• Order and transaction information: Products, options, order numbers, payment status, purchases, cancellations, returns and refunds.
• Customer support information: Messages and relevant information you provide through our contact form, email or WhatsApp, including photographs or descriptions of a product issue.
• Custom-order information: Images, designs, specifications and other materials you provide when discussing or placing a custom order.

Please provide only information relevant to your enquiry or order.

How We Obtain Information

We receive information directly from you when you place an order, contact us, request support or submit custom-order materials.

We also receive information needed to manage your order from the services involved in payment, fulfilment, shipping and delivery.

Information collected automatically through Shopify or other enabled tools is addressed in the Cookies section below.

How We Use Information

We use information relevant to your enquiry or order to:

• Answer product questions and help you understand available options.
• Process purchases and arrange order fulfilment and delivery.
• Send order confirmations, shipping updates and other service communications.
• Handle cancellations, returns, refunds and product support.
• Discuss specifications and complete custom orders.
• Respond to privacy enquiries and requests.
• Where necessary and permitted by applicable law, information may also be used to investigate suspected fraud, resolve disputes, maintain required business records and respond to valid legal requests.

If you do not provide information needed to process or deliver an order, we may be unable to complete it.

Payments

Payments are processed through the payment services involved in your transaction. We use the order and payment-status information needed to manage purchases, refunds and related enquiries.

Please do not send full payment-card details, passwords or verification codes through our contact form, email or WhatsApp.

Marketing and Advertising

If you subscribe to our marketing emails, we may send you product updates, news and special offers.

To stop receiving marketing emails, contact service@kineticedc.com. Unsubscribing from marketing does not stop order confirmations, shipping updates or other messages needed to manage your purchases.

When Information Is Disclosed

Information relevant to operating the store or fulfilling an order is processed by the service providers involved.

These include Shopify and the providers involved in payment, customer communications, fulfilment and delivery. Orders are dispatched from China through our logistics partner, YunExpress.

For custom orders, relevant designs and specifications may need to be provided to the party carrying out the work so that the order can be discussed and completed.

Information may also be disclosed where required by applicable law or valid legal process, or where necessary and legally permitted to investigate fraud, resolve disputes or protect legal rights.

Shopify’s Role

Shopify provides the platform supporting our online store. Depending on the services and features involved, Shopify may process information on our behalf and may also process information for its own purposes.

For information about Shopify’s own processing and privacy choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

For requests concerning KineticEDC’s handling of your information, contact us directly. Shopify’s privacy portal does not replace our contact channel.

Cookies

Cookies are small files stored on your device. Cookies and similar technologies can support website functions, remember preferences and, depending on the tools used, help understand website activity.

Our store is powered by Shopify. For information about Shopify’s use of cookies, see the Shopify Cookie Policy.

The cookies and similar technologies used by our store depend on the Shopify features and third-party tools actually enabled.

Cookie Preferences

You can use your browser settings to remove or block cookies. Blocking some cookies may affect how parts of the store work.

Browser controls are separate from any cookie preference or data-sharing controls provided by the store.

For questions about cookies or your privacy choices, contact service@kineticedc.com.

Custom-Order Materials

We use the images, designs and specifications you provide to discuss and fulfil your custom order.

With your separate, voluntary permission, we may also use these materials for website displays, social media or advertising, within the scope you authorise.

Placing an order or submitting materials does not, by itself, give us permission to use them for promotional purposes. Declining permission will not affect your purchase.

Keeping Your Information

The period for which information needs to be retained depends on its purpose, including whether it is needed to fulfil an order, provide continuing support, maintain required financial records or resolve a dispute.

Different categories of information may need different retention periods. A request to delete information may be subject to requirements to retain particular records.

International Processing

KineticEDC is operated by a Hong Kong company, and orders are dispatched from China. Shopify and other service providers may process information in additional countries.

This means information may be processed outside your country of residence.

Your Privacy Rights

Depending on where you live and the applicable law, you may have rights to:

• Request access to personal information held about you.
• Ask for inaccurate information to be corrected.
• Request deletion of information.
• Receive or transfer information in an applicable format.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain advertising-related uses or disclosures, where applicable.

These rights may be subject to legal conditions and exceptions. Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

To make a request, email service@kineticedc.com. Explain your request and provide enough information for us to identify the relevant records.

We may need to verify your identity or an authorised representative’s authority before responding. Any information requested for verification should be proportionate to the request.

Children’s Information

If you are a parent or guardian concerned that a child has provided personal information to us, contact service@kineticedc.com so the matter can be reviewed.

Information Security

Please avoid sending sensitive information that is not needed for your enquiry or order. Do not share payment-card details, passwords or verification codes through customer support channels.

No method of electronic transmission or storage can be guaranteed completely secure.

Third-Party Websites and Services

Our website may link to websites or services operated by other organisations.

If you follow an external link or use a third-party service, review that organisation’s privacy notice to understand how it handles information. This policy describes KineticEDC’s practices and does not replace those third-party notices.

Questions and Complaints

For questions, privacy requests or complaints about our handling of personal information, email service@kineticedc.com.

Depending on where you live, you may also have the right to complain to a relevant data protection authority or appeal a decision concerning your request.

Changes to This Policy

We may update this policy to reflect changes to our services, data practices or applicable requirements.

When we update it, we will revise the date above and provide any additional notice required by applicable law.

Contact  KineticEDC

• Email: service@kineticedc.com
• WhatsApp: +86 18190818327

Last updated: November 1, 2026