Shipping policy

Orders ship from China through our logistics partner, YunExpress. Below you will find our standard shipping charges, dispatch information and help with delivery questions.

Shipping Destinations

Our main markets include the United States, Europe, Canada, Japan and Australia. We do not sell or ship to India.

Shipping availability depends on the product, delivery address and available logistics services. If you need to confirm delivery to your destination, contact us before ordering.

Standard Shipping Charges

• Merchandise subtotal after discounts over $39.00: Free standard shipping, with import duties and taxes covered by KineticEDC.
• Merchandise subtotal after discounts of $39.00 or less: A flat $9.90 standard shipping charge, with import duties and taxes also covered by KineticEDC.

The free-shipping threshold is based on your merchandise subtotal after discounts. Shipping charges, taxes and tips do not count toward it.

For example, $30 in merchandise plus $9.90 shipping does not qualify for free shipping. A merchandise subtotal of exactly $39.00 also carries the $9.90 standard shipping charge.

These rates and duties-and-taxes coverage apply to standard shipping.

Customs, Duties and Taxes

KineticEDC covers import duties and taxes for standard shipping orders, including orders with a merchandise subtotal of $39.00 or less. The $9.90 shipping charge for these orders does not change this coverage.

If a carrier or customs authority asks you to pay an additional charge, contact us with your order number and a copy of the payment notice so we can review the request. A separate notice does not change our stated duties-and-taxes coverage.

Customs checks may affect transit time.

When Your Order Dispatches

In-stock orders usually dispatch within 48 hours. Dispatch means the order is sent out; it does not mean it has arrived.

Pre-orders and custom orders follow the dates indicated on the product page. Timing for a particular product or order needs to be confirmed individually. Contact us before ordering if you need clarification.

If you plan to order in-stock items together with pre-order or custom items, contact us before ordering to confirm the dispatch arrangements and whether the items will travel together or separately.

Estimated Delivery Time

Estimated international transit time is 7–14 business days. Remote destinations may need an additional 3–5 business days.

Transit time is separate from dispatch, sourcing or production time. These are estimates, not guaranteed arrival dates. Carrier delays, customs checks, weather and other transport disruptions may affect delivery.

If you need an update on a delayed order, contact us with your order number.

Order Tracking

Use the tracking details provided for your shipment to follow its progress. Tracking information may take time to update.

If you cannot find your tracking details or need help understanding an update, contact us with your order number. You can also visit Track Order for tracking help.

Your Delivery Address

Check your delivery address and contact details carefully before placing an order. If you notice an error, contact us as soon as possible so we can check whether a correction is still possible.

Once an order has been dispatched, contact us to discuss the available options. An address change or shipment interception cannot be assumed to be available.

Lost, Damaged or Incomplete Deliveries

• Lost parcel: Contact us. We will arrange a replacement shipment. If a replacement cannot be provided, we will offer a refund solution.
• Marked as delivered but not received: Contact us so we can review the circumstances and discuss the next steps.
• Damaged item or missing parts: Contact us. We will arrange a replacement item or missing parts as appropriate to the case. See Returns & Refunds for details.

Include your order number and a brief description of the issue when contacting us.

Order Changes and Cancellations

For an ordinary in-stock order, you can request cancellation before dispatch. Contact us as soon as possible so we can check the order’s status.

Pre-order and custom-order cancellation requests are reviewed according to the order’s sourcing or production progress. If the order has already been dispatched, contact us to discuss the next steps.

See Returns & Refunds for cancellation, return and refund information. This policy does not limit your rights under applicable consumer protection laws.

Contact

For shipping, tracking or delivery help:

• Email: service@kineticedc.com
• WhatsApp: +86 18190818327

Last updated: November 1, 2026